Home Data Services IT Contractor The Monkey Monkey Help & Support About Contact i
 

Help & Support:

Where do I start?
Create a budget

The Monkey:

Installation
Updates
Your privacy
CopyMinder
Uninstall
Payment FAQ's

Credit Crunch: Citizens Advice
CCCS
Your credit history

Credit Crunch info

 
Payment FAQ's (Frequently Asked Questions):

Can I use data I entered during the trial if I purchase the full version?
What if I only have a dial-up connection?
Can I have a receipt?
Is online purchasing really safe?
What if my card is refused?
What other methods of payment do you accept?
Can I purchase The Monkey on CD?
What if I need to know more?
Where is my Product Key?


Can I use data I entered during the Trial if I purchase the full version?
Yes. Simply make your purchase and your Monkey will automatically be activated. If you haven't already installed a trial, you will be sent a Product Key. When you first install The Monkey you will be asked to enter your Product Key and you'll then be able to use program without any restrictions and still have access to all the data you entered during your trial.
Back to the top:

I only have a dial-up connection, can I still download The Monkey?
Yes. Though it will take a while and I recommend using the Download Manager. For download speeds and more information using a Download Manger click here. Alternatively, ask a friend with a high speed connection to download it for you then burn The Monkey to CD and transfer it to your PC.
Back to the top:

Can I have a receipt when I purchase?
Yes. Upon successful completion of your purchase you will instantly get a receipt from PayPal. This will included your transaction details and a Transaction ID in case you have any concerns. NB: In all cases it's important that you keep details of your purchase for future reference.

Back to the top:

Is online purchasing really safe?
Very much so. In fact, it's probably one the safest ways to pay for things today. The Monkey uses PayPal to process your payment (PayPal currently have over 100 million accounts on line!) and they are the payment processing company behind the enormously successful E-Bay auction site.

PayPal automatically encrypts your confidential information using the Secure Sockets Layer (SSL) protocol with an encryption key length of 128 bits (the highest level commercially available). For more information about the measures in place to protect you, take a look at PayPal's Protection Policy.


Consider how you pay for things now - The situation of booking a hotel reservation over the phone, or to a call centre to make a payment for one of your utility bills. A lot of people don't think twice about handing out their credit card information to a person over the phone, to someone who could easily write down your details!

However, when you make payments on line, all your details are encrypted and all transactions are handled automatically without human intervention. Nobody sees your card details, not even me. The encryption used is the same that banks use in their day to day transactions and to provide secure online banking. Payment processing is a complex process and is best left to dedicated payment processing companies. This is why I choose PayPal. Their vast experience means your money is in very safe hands.
Back to the top:

What if my card is refused?
Cards are not refused by me because as I do not handle your payment. All payments are made through PayPal. It is almost certain that if your card is refused that the problem originates at your bank or with PayPal. In the first instance, make sure there are enough funds in your account and the card you are using to make the purchase is still valid.
Back to the top:

What methods of payment do you accept?
At the moment I only accept payment by credit or debit card via the internet using most types of cards.
Back to the top:

What if I need to know more?
No problem. I want you to feel happy and safe about your purchase and I welcome any questions or concerns you may have, please contact me.
Back to the top:

Where is my Product Key?
When you have made your purchase you can find your Product Key by clicking on the 'Settings' button on the left of your Monkey, then click the 'Upgrade' tab. Your Product Key is displayed in the box labelled 'General'.
Back to the top:
 
 
 
Home Data Services IT Contractor The Monkey Monkey Help & Support About Contact i
Copyright © 2003 KnockYourSocksOff.com - All rights reserved - [site map]